Product quality, service reliability and management of operations at Starbucks. 스타벅스 카페운영 논문

AbstractHigh product quality, service reliability, and management of operations are key factors in business growth and sustainability. Analyzing “The Starbucks Experience” is a pedagogical approach to reinforcing the concepts of control and management of quality, service reliability, and efficient operations in action. The objective of this paper is to show how providing high-quality, reliable p..